POLICIES

I appreciate that you’ve chosen me for your massage and bodywork needs. To provide the best service to my clients I have implemented the following policies.

Cancellation Policy

I respectfully ask that you provide me with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24-hour notice I am often unable to fill that appointment time. This is an inconvenience to me as your therapist and also means my other clients miss the chance to receive the services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. I also reserve the right to require a credit card number to be given to book appointments so that appropriate fees may be charged if a late cancellation does occur. As a courtesy to you, if I need to cancel within that 24 hour period I will give you 30 minutes on the table for free, whether you want to upgrade your session or take the price reduction when you reschedule. I understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, I request that you cancel your session. Inclement weather may also result in the need for late cancellations. I will do my best to give advanced notice if I need to cancel due to bad weather and I ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis. 

Inappropriate Behavior Policy

Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited I may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.

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Late Show Policy

I understand that life can be unpredictable. If you are going to be late I ask that you give a call or text to inform me so that I can make adjustments if necessary. I am able to provide a 5 minute grace period, if you are later than that, hands on time will be reduced. If you are more than 15 minutes late, we may need to reschedule and the 24hr cancellation policy will take effect for fees. Chronically late clients will be required to pre-pay for their session. 

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 No Show Policy

No show clients will be charged the full session fee to the credit card that is on file and will be required to pre-pay for their session in the future. If you let me know right away (within 24 hours)  for the no show we can discuss the fee at that time. 

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Tipping Policy

At Loto Therapeutic Massage, I am committed to providing you with the highest level of care and service during your massage experience. My goal is for you to leave feeling relaxed, refreshed, and satisfied, and I truly appreciate the trust you place in me. While I do not accept direct tips, I understand that some clients may want to express their gratitude in a meaningful way. If you’d like to show your appreciation, I’ve made it easy for you to do so:​

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• Venmo: You can easily send a tip via Venmo to @Kassandra-Romey, or

• Amazon Wishlist: If you prefer, feel free to browse and purchase a gift for the studio from our Amazon wishlist.

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I am grateful for your thoughtfulness, but please know that your satisfaction and well-being are our top priority, regardless of any additional gesture.

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Thank you for choosing Loto Therapeutic Massage. I look forward to seeing you soon!